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Tuesday, October 11 • 12:00pm - 1:00pm
Service Design Thinking to Solve Customer Problems

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Innovation has become increasingly important because of the rapid evolution in products and services and the ever more complicated world in which businesses and organizations operate. Journey mapping and service blueprinting are two Service Design methods that can help you identify ways to create meaningful improvements to your internal processes and your customer’s experiences. In this brown bag lunch seminar, learn about user centered decision-making and how to: - Harness journey mapping to better understand and empathize with the customer’s experience - Use service blueprinting to dive deep into how you deliver a product or service and how your organization functions

Presented by Smashing Boxes in collaboration with the New Orleans BioInnovation Center

Tuesday October 11, 2016 12:00pm - 1:00pm
New Orleans BioInnovation Center 1441 Canal St, New Orleans, LA 70112